Globe Aware-founder Kimberly Haley-Coleman Profiled by Texas Business Hall of Fame

• Source: Texas Business Hall of Fame

Name: KIMBERLY HALEY-COLEMAN

Scholarship Year: 1995

Professional Background: CEO and Founder, Globe Aware

Education:

• Southern Methodist University – MA, Art History
• University of Dallas – MBA, International Business
• Emory University – BA, Art History, French, Marketing, Italian

About Kimberly Haley-Coleman and her company: Pairing her business acumen with a passion for international volunteering, Kimberly Haley-Coleman has been a leading figure in the nonprofit and for-profit sectors for more than two decades as she has helped promote awareness and access to volunteering opportunities abroad.

Global tourism and the coronavirus

• Source: Bloomberg

What impact will the coronavirus have on tourism in 2020? Some predict the effects will be felt globally, into 2021.

The Coronavirus’s Effect on Tourism Will Carry Into 2021, Experts Say And it won’t just affect China, either.

By Nikki Ekstein
February 13, 2020
Bloomberg

Coronavirus May Affect Tourism Into 2021

Earlier this week, even as infections of the novel coronavirus seemed to be slowing, the effects of the epidemic on the global tourism industry were accelerating rapidly.

The impact of the pneumonia-like disease caused by the virus, called Covid-19, is already being felt across the Asian continent, where leisure and business travel contributed $884 billion to gross domestic product in 2017, the most recent year for which data has been compiled by the World Travel and Tourism Council. (Projections for 2018 are about $1 trillion.) For China alone, inbound tourism brought in $127.3 billion in 2019, according to the country’s tourism bureau.

But as diagnoses tick upward again, travel agents, operators, and hoteliers are bracing for at least months, if not a full year, of economic disruption from the outbreak, with long-term effects that may ripple well into 2021.

“The numbers of trip cancellations—not just to China but to the entire continent of Asia—is growing every day,” says Jack Ezon, founder and managing partner of luxury travel agency Embark Beyond. “People are put off. Sadly, a lot of them are just saying, ‘I don’t know if I want to go anywhere right now.’ Or, in many cases, ‘I’ll just go next year.’ ”

So far, almost 75% of his travelers have canceled their February and March departures to Southeast Asian countries, which the U.S. Centers for Disease Control and Prevention still considers to have a lower, level one risk for coronavirus. “They’re worried about being anywhere close to the outbreak,” he says, “or of getting stuck with canceled flights if other hubs become infected.” A full 100% of the honeymoons his agency had booked to the region have been canceled and rebooked for alternate destinations including the Maldives, Southern Africa, and Australia.

Hilton Chief Executive Officer Chris Nassetta told investors on Feb. 11 that he expects the impact of the new coronavirus to last anywhere from six to 12 months: “Three to six months of escalation and impact from the outbreak, and another three to six on recovery,” he said. He estimated the cost to his company could be from $25 million to $50 million.

Why so long?

Weather, Weather, Weather

When it comes to leisure travel, the biggest question usually revolves around location, location, location. Once that’s been decided, weather dictates all. “North Asia you can do year-round, but Southeast Asia is much more challenging,” says Catherine Heald, co-founder and CEO of the Asia-focused travel specialist Remote Lands. “Thanks to monsoons and very hot temperatures in most of that region,” which last roughly March through September, “people aren’t looking seriously at rebooking until the fall,” she says.

For families, school schedules can complicate plans. “We had one family looking at traveling over spring break, and they won’t have that same window of time until next year’s spring break,” she says. “They’re rebooking for 2021.” The same logic applies for those who specifically wanted to see cherry blossoms in Japan or flowers blooming alongside treks in Nepal—common reasons to plan a spring trip.

Heald’s clients are among the most likely to help the industry rebound. So far her company has seen fewer cancellations than have her competitors because of the way she targets leisure and high-spending travelers. An average trip with Remote Lands costs $1,500 per day for two people, which makes her a purveyor of bucket-list vacations—trips that people are desperately hoping to realize.

“People spend a lot of time and money planning these trips,” she says. “They want to make it happen.” Her workaround so far has been to simply reroute airfares through unaffected hubs, replacing routes through Hong Kong or Shanghai with connections in Tokyo, Seoul, or Dubai. The cost, she says, can range depending on availability of fares and type of tickets booked. “On a scale from 1 to 10, the disruption to our business has been about a 2 or 3,” Heald says, explaining that travelers’ willingness to postpone, rather than cancel, keeps her balance sheets mostly intact.

China vs. the Rest of the Continent

The spa treatment room at Anantara Quy Nhon Villas in Vietnam.Source: Anantara Quy Nhon Villas
Business in China was already low this year because of negative press about trade wars. Heald says only 3 out of 400 trips she booked last year were China-only. Ezon agrees: “China was a little soft this year for leisure anyway, and Hong Kong was a mess from July” and the ongoing protests there.

The broader Southeast Asia region had been benefiting from the overflow, but that momentum is on hold. “People are canceling Sri Lanka and India just because it’s part of Asia,” Ezon says. “There haven’t even really been cases there, but so much is unknown that people are just staying away.” (Sri Lanka has reported one case of someone infected with the new coronavirus and India has reported three so far, according to Bloomberg’s coronavirus tracker.)

Hotels understand travelers’ fears, nonsensical as they may seem. Many have extended gracious policies allowing people to change their plans throughout the Asia-Pacific region at no cost, as long as they rebook before the 2020 festive season. Like Heald and her fellow travel specialists, many hotels are hoping to best retain their 2020 revenues and mitigate outright cancellations.

That’s less of an option for operators such as Guy Rubin, founder of Imperial Tours, whose entire business is based on luxury trips to the Chinese mainland. “Obviously, we have had cancellations and postponements for January, February, and March,” he says. But even travelers with itineraries for October have been inquiring about cancellations.

Others are in a holding pattern, waiting to see if the current strategy of quarantining people to contain the virus works. “If the containment strategy works, then I imagine people will be traveling in China again by summer,” Rubin says. “If it does not work, then I imagine it will take a year for people to regain trust in China.”

Recent History

Guangzhou Flight Arrives In Perth As Australia Issues Entry Restrictions On Foreign Nationals
Passengers from China Southern Airlines Flight CZ319 arrive at Australia’s Perth International Airport in February.Photographer: Paul Kane/Getty Images AsiaPac
Severe acute respiratory system (SARS) is one example the industry is studying for guidance. It took WHO roughly four months from the moment it announced a global alert about SARS until it said the disease was contained, and then an additional five months for the organization to wrap up its efforts to tally new cases. According to aviation analysts at AirInsight, the SARS outbreak cost airlines $10 billion, and that was at a time when global business was less developed.

If it similarly takes nine months for the Covid-19 outbreak to pivot into “recovery” status, which is consistent with the industry outlooks cited here, aviation will take a bigger hit. And it will take longer still for hotels and destinations to fully return to tourism levels before the disease’s spread.

“Think about Fukushima,” Heald says, referring to the 2011 nuclear disaster at Japan’s Fukushima Dai-ichi nuclear plant. “People didn’t regain trust or interest in travel to Japan for years.” The flip side is that when they did, she says, there was such pent-up demand that it led to a boom in tourism: Overseas arrivals rose from 13.4 million in 2014 to 31.2 million in 2018. After many years of reassuring travelers they didn’t need to worry about radiation exposure, Japan suddenly became the fastest-growing destination in the world.

Ezon agrees this tide will ebb and flow. “If SARS was bad, this will be worse,” he says. “But remember Ebola? It’s still in Africa, and safari bookings are stable. Remember chikungunya? Once the news cycle moves on,” he says, “people will forget. Just like everything else, it’ll bounce back.”

Life-changing Volunteer Vacations

• Source: Chesapeake Family Life

For many people, family vacations create the longest lasting, happiest memories that are carried and shared for a lifetime. A family volunteer vacation has the added element of a new country, community and culture and changing personal outlooks as families give back while receiving a profound, eye-opening experience. Here is a fantastic article in a recent edition of Chesapeake Family Life

Volunteer Vacations that Give Back

November 1, 2019

Taking a family vacation can be a great way for families to relax and reconnect. But what if your family wants a more meaningful experience than the annual trip to the beach or a theme park? Enter volunteer vacations, a popular alternative to the traditional vacation that allows families to give back while also getting away.

Volunteer vacations have been on the rise for the past decade, and volunteer tourism or “voluntourism” is now an almost 200-billion dollar industry. It’s a trend that continues to grow as more families search for ways to make a concrete impact on the world around them.

“I think more people are seeking this kind of vacation because they have a personal desire to connect with a cause they support,” says Kimberly Haley-Coleman, Executive Director of Globe Aware, a nonprofit organization that pairs families with volunteer vacation experiences. “We are living in such a digital world that it can be hard for kids to gain perspective on the world around them, and parents want to give their children the experience of making a difference in a direct way.”

Many organizations, like Globe Aware, Discover Corps, and Together for Good, are helping plan vacations that directly impact a community in need. Globe Aware’s popular Cambodia trips have families build wheelchairs for land mine victims, while its Guatemala trips focus on a local mountain community where families help improve housing and plant vegetable gardens for single mothers.

Though many volunteer vacations focus on global experiences, travelers can also make a difference closer to home, like the trips offered by the American Hiking Society during which participants repair trails at national parks.

Volunteer vacations also take the hassle out of planning, as trips are completely planned by the organization and almost always include housing, food and real-time training. “A volunteer vacation takes the legwork out of planning and it’s a great way to vacation while doing good and working toward a common goal,” says Libby Wile, Senior Director of Programs at the American Hiking Society.

While volunteer vacations are aimed at making a difference for others, the experience is just as impactful for those doing the work. “When a family experiences this type of vacation, the effects can be felt long after the trip is over,” says Haley-Coleman. “It can give kids a sense of appreciation for what really matters, and it can be empowering for them to know that they’ve truly made a difference.“

Read on for five volunteer vacations that offer a variety of experiences from exotic travel to far-off locales, to one-day Caribbean opportunities, to nature-based trips closer to home.

Globe Aware
For almost twenty years, Globe Aware has been connecting families with volunteer opportunities around the world. With 20 international locations, Globe Aware offers a variety of experiences for families who want to make a difference. Travel to Thailand and work with endangered elephants or help rebuild in hurricane-stricken Puerto Rico. Globe Aware’s planned trips last one week and include food, accommodations, medical insurance and bilingual translators. Additionally, Globe Aware also offers customized experiences that can be added on to existing vacations.
globeaware.org

Volunteer Programs Helping Companies Connect Globally

• Source: Stratfor Enterprises

Corporations of all sizes have international suppliers, manufactures, agents and customers. Learning about the countries, communities and people is important in understanding how best to manage these business relationships.Kimberly Haley-Coleman of Globe Aware has decades of experience leading groups around the world on short-term volunteer experiences and creating and managing volunteer abroad solutions for groups and companies of every size.

Managing Risk and Reward When Volunteering Abroad

Nearly every public company in the world, and an increasing number of smaller companies, have some level of international engagement linked to their core business. It's part of the globally connected present. Industries ranging from medical, tech, import-export, energy, and finance to agriculture, production, construction, manufacturing, marketing, executive and risk management need to be alert to how geopolitical events could affect their people, product and profit.

At Stratfor, we believe success in working internationally can be developed with the application of geopolitical know-how: understanding the implications of historical, social and cultural mores, business practices, geography, politics and infrastructure of the countries where you choose to do business.

Tracking and managing those geopolitical risks can be nearly unmanageable for smaller companies, unless they have strategies and partnerships in place to complement what they can do themselves.

Kimberly Haley-Coleman has firsthand knowledge of what's at stake. She is founder and Executive Director of Globe Aware, a non-profit company that develops short-term volunteer programs in international environments. The company's goal is to provide an immersive volunteer experience for busy professionals who want to make a difference in a short amount of time doing projects that are actually requested by the communities they serve. Ventures in giving range across continents, from Southeast Asia to South America to Eurasia and beyond. Globe Aware works with communities on projects they identify and volunteers in both service work and learning more about the people with whom they are working. Globe Aware links volunteers with ventures and people all over the world.

I'll say it's sort of a mini-Peace Corps experience. While the typical Peace Corps experience is a 2 1/2 year commitment, this is a one week intensive immersion.

Globe Aware volunteers immerse themselves in service and in a community. Projects range from building schools in the Andes to building irrigation projects in Southeast Asia to teaching students in Guatemala to working at an animal rescue in Costa Rica or preserving elephant habitat in Thailand.

"I'll say it's sort of a mini-Peace Corps experience," Haley-Coleman explained. "While the typical Peace Corps experience is a 2 1/2 year commitment, this is a one-week intensive immersion. It's similar in the sense that you're giving back to the community, side-by-side with locals, as equals, on some project that they've chosen, that's important to them, that will hopefully make a really big impact in a short period of time."

Prior to launching Globe Aware, Haley-Coleman led a distinguished career in a broad number of private sector fields tied together by a central theme: helping internationally-focused businesses succeed. As both a for-profit and non-profit leader, Haley-Coleman has a deep appreciation for the value of global awareness.

She told Stratfor that when she decided to launch her company, it became apparent on where she should focus in providing a potentially life-changing experience: awareness and mitigation of risk, and the need to understand at a deeper level the place where you are working.

First and foremost, while we're looking for communities that have need, we also want them to be communities that are culturally expansive... It doesn't mean we're necessarily in the communities of the greatest need, we have been asked to have programs and places like Somalia, Darfur, Afghanistan, Syria, and in terms of risk and liability we just aren't in a position to go into war-torn countries… We really have to watch in terms of safety where were putting our volunteers, and then the projects we work on have quite a few criteria. We're not operating heavy equipment and machinery, we're not high on ladders, we're not Doctors Without Borders, so we are not handling bodily fluids and things like that.

But confounding and complicating efforts is a continually shifting menu of issues that face most developing regions. These changes can be disruptive to people and business as well as potentially dangerous. Or they can be rich in opportunity, if you are knowledgeable and poised to take advantage of change. Haley-Coleman said:

We are very actively monitoring the state department sheets that come from Canada, the U.S. and England. They do a pretty good job of any even minor possible situations, such as an expected protest or strike. Then we also monitor the CDC… alerts relating to health and things like dengue fever, Ebola, Zika. This is another thing that's always changing. Avian influenza and H1N1, when those things came out they really impact who's willing to go where, and who's allowed on a plane and what is deemed safe or not. However, we also are staffed locally by people who are based there looking at that situation. Those can change too. For example, in Puerto Rico it's not just about, "Hey is there a hurricane coming, is there a protest, is there a war?" It's also, "Can we get the materials right now to even put roofs on houses, given how difficult it is to get donations delivered in Puerto Rico?"

The rapid pace of change from one project to the next and from one country to the next takes careful pre-planning and close attention during trips. There are always challenges to managing multiple projects across multiple continents from the home office to the field: including, sometimes, evolving in-country laws and even some level of corruption. Haley-Coleman says she enjoys navigating it all.

If materials are expected and needed at a particular location, the idea is all the materials are there before the volunteers get there. Well, there have been times when we've been asked for bribes to get materials there on time.

These are the kinds of things that are always changing so this is an area where it is helpful to have somebody who is notifying our volunteers of what's going on, what to expect, how much to pay for this or for that, where to get the best value for your money in terms of bringing money into a country. Because that's changed too, there was a time when travelers checks were the primary safe currency, and I would never tell anyone to do that now… While we have seen, in terms of bribes, where we're more likely to encounter that, the volunteer, it might be invisible to the volunteer. For example, if materials are expected and needed at a particular location, the idea is all the materials are there before the volunteers get there. Well there have been times when we've been asked for bribes to get materials there on time.

Haley-Coleman loves what she does, and enjoys the challenges presented by constant change and the constant need to stay updated. But those challenges have also become central to most businesses in the digital age. The same skills needed to juggle projects and secure the safety of supplies and people are critical elements for success — whether your business is local, national or global in scope.

Volunteer travel to Lake Peten Itza, El Remate, Guatemala

• Source: Globe Aware

A family’s tradition of sending grandchildren, once they reach the age of 16, on trips to introduce them to different cultures and people and around the world continues. Here is a travelogue entry by Zeth to Guatemala with Globe Aware. Previous grandkids selected volunteer work in the Andes mountains of Peru, with the Roma people of Romania and in a small rural village in the West African country of Ghana.

Day One: Lake Peten Itza, El Remate, Guatemala

Moments like yesterday are why I’m a travel junkie. The guys still asleep, I took an early walk along a small road where we’re staying. What a treat! No city noise, only the idyllic sounds of nature: tropical birds unlike we hear at home … the occasional cry of a monkey, perhaps chiding her youngster … insects buzzing … and the crunch of my footsteps along the gravel-dirt road.

After a while a small older man walked in my direction, and I offered my best “Buenos dias, senor.” He offered me a mostly toothless smile and gently reached out toward me – but not his right hand, as if to shake hands, his left hand. He held onto my hand and we had this wonderful nodding and eye-to-eye exchange while he said something I couldn’t understand. Had he been an American in the U.S., I would have likely averted my eyes and pulled back thinking, “Why is he still holding onto my hand?” But he just continued to smile with old soul eyes and, as we parted, he blew me a kiss! For me travel is less about the big Eiffel Tower/Pyramids/Vatican imagery, and more these small, magical moments when we have real human contact with people we would otherwise never encounter. Blissful!

Day One was mostly orientation and a few hours of R&R. Globe Aware's local organization is Project Ix-Canaan, founded by Canadian Anne Lossing who came to Guatemala 20+ years ago toward the end of Guatemala’s long civil war. She wanted to empower the local Mayan community to protect their own rain forests, and identified the community first needed health, education and opportunity.

Over the years she and her Guatemalan husband, a doctor, have established a medical clinic and a dental clinic (at left) which is staffed largely by visiting clinicians from the U.S. and other places. (No patients on the weekend, so it was empty.)

They also have established an after-school youth development center and a women’s center, each of which we toured today.

We also visited a school where we’ll be teaching later in the week, and Anne pointed out shards of pottery on the ground – at least hundreds but easily 1,000 or more years old – that can be found in several places in this region called Peten. The Mayans believed that vessels had a kind of spirit and they would break most of their pots during sacrifices or in burials, and also every 40 years to start a new beginning.

Volunteer travel experience in Peru with Globe Aware

• Source: Fresno State

A Fresno State lacrosse player shares her eye-opening volunteer travel experience in Peru and living with and learning from the Cuzco community. Enjoy!

Two weeks in Peru with Lauren Kiszely

7/24/2019 12:00:00 PM | By: Savannah Stoeckle / Communications Assistant

FRESNO, Calif. - For many college students summer vacation is a prime opportunity to visit with family and friends, go on vacation, attend concerts, make memories and escape from the books and mile high piles of lecture notes.